We transfer knowledge in agricultural and construction machinery.
From education providers to associations to manufacturers, craftguide is deeply rooted in the agricultural ecosystem and we know our market from combines to tractors.
craftguide runs your field service 4.0 - today
Virtual work support for maintenance, refitting and repair saves time and prevents incorrect handling of your products.
Your trade faces a variety of challenges in customer service
"Farming 4.0 topics are the current and future challenges in agriculture. These can only be solved by combining both - increasingly intelligent machines and processes."
„With our machines constantly changing, printed manuals have simply become too time-consuming and confusing.“
„Handling construction machinery on site is often very noisy, what makes tech support via phone virtually impossible. Visual work guidance helps grasp the process quicker.”
“Due to the current situation, on-site training is no longer feasible in the way it used to be. To secure technicians' qualification, digital support that really engages them has no alternative.”
„Our new academy should be supported by innovative, sustainable training concepts.“
Your challenges inspire our solutions
3D-visualized workflows guide through the work process step by step and on-demand, making any time-consuming study of webinars or printed manuals beforehand unnecessary
Intuitive and time-saving visual support tools strengthen relationships to distributors and service technicians
Graphic user guidance and selection of languages make integration and qualification of international staff easier
Immersive learning engages specialists of the future and playfully improves your ties to tomorrow’s skilled workers as innovative and sustainable employer
Brands and Partners in Industry and Education
“Your technician had been called to repair a defect farm machine during harvest time. Due to poor network connection on the field the technician downloaded all relevant repair scenarios for the specific machine up front from the craftguide APP and contacts the helpdesk to run an error analysis. Upon detection of the error a fitting manual guides through the repair process step by step, error-free and efficient – just in time.”
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